for policyholders

Manage your Personal Umbrella policy

If your policy starts with PUP, you can log in using your zip code and policy number.

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Make a Payment or Manage Your Policy

Use your zip code and policy number to do the following:

  • Make a payment
  • Download policy documents
  • Start your policy renewal
  • File a claim and more

Mail a Payment

Mail your payment & remittance stub to:

RLI Insurance Company
Dept 3300
PO Box 779018
Chicago, IL 60677-9018

Include your Customer Reference ID number on your check (located on the top right corner of your invoice). Do not staple your check or money order.

Call our Billing Support Team

If you are a policyholder or a surety bond principal, we're here to help walk you through making a payment.

866-216-8009
Monday-Friday | 7:30 a.m. to 9:00 p.m. CT.

Your questions answered

Here are answers to common questions. Our friendly billing services representatives are here to help! Call us at 866-216-8009, Monday - Friday 7:30 a.m. to 7:00 p.m. CT.

Billing questions

Where can I find my Customer Reference ID?
What if I have a cancellation notice for nonpayment of premium?
Why is my bill amount different than last month's invoice?
Does my payment have to be received or postmarked by the due date?
What credit cards does RLI accept?
Can a partial payment be paid by credit card or electronic check?
What will happen if my payment is returned as NSF (Insufficient Funds / Bounced Check)?
Why do I have a fee and how can I avoid it?
Who do I contact if I have further questions?

Automatic payment questions

Is my policy eligible for recurring automatic payments?
When can I enroll in the automatic payments program?
Are there fees associated with participating in the automatic payments program?
What information do I need to enroll in the automatic payments program?
How do I enroll my policy in automatic payments?
Will I be notified of each installment withdrawal?
Can I change the dates of my withdrawals?
How will earned premium be withdrawn in the event my policy term is expired or cancelled?
What if my payment is returned due to insufficient funds?
How will my audit premium be withdrawn once my audit is completed?
How do I update my payment information?
How do I terminate my participation in the automatic payments program?
Can I setup AutoPay if I haven’t received an invoice yet?
Who do I contact if I have further questions?