for policyholders

Manage your Personal Umbrella policy

If your policy starts with PUP, you can log in using your zip code and policy number.

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Manage your Personal Umbrella POlicy

Make a Payment or Manage Your Policy

Use your zip code and policy number to do the following:

Make a payment
Download policy documents
Start your policy renewal
File a claim and more

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Mail a Payment

Mail your payment & remittance stub to:

RLI Insurance Company
Dept 3300
PO Box 779018
Chicago, IL 60677-9018

Include your Customer Reference ID number on your check (located on the top right corner of your invoice). Do not staple your check or money order.

Call our Billing Support Team

If you are a policyholder or a surety bond principal, we're here to help walk you through making a payment.

866-216-8009
‍Monday-Friday | 7:30 a.m. to 9:00 p.m. CT.

Your questions answered

Here are answers to common questions. Our friendly billing services representatives are here to help! Call us at 866-216-8009, Monday - Friday 7:30 a.m. to 7:00 p.m. CT.

Billing questions

Where can I find my Customer Reference ID?

Your Customer Reference ID is located on the top right corner of your invoice.

What if I have a cancellation notice for nonpayment of premium?

Payment must be received by RLI no later than the date stated on the cancellation notice.

Why is my bill amount different than last month's invoice?

Some of the more common reasons your bill amount may be different include:

Endorsement premium charge or credit
Cancellation of policy
Overpayment or underpayment of a previous invoice
Audit charge or credit

Does my payment have to be received or postmarked by the due date?

Your payment must be received by the due date.

What credit cards does RLI accept?

We currently accept Visa, MasterCard, American Express, Discover and most major debit cards.

Can a partial payment be paid by credit card or electronic check?

Yes, but failing to pay the minimum on your invoice could subject you to direct notice of cancellation for nonpayment.

What will happen if my payment is returned as NSF (Insufficient Funds / Bounced Check)?

Payments not honored by the financial institution will not be redeposited. You could be subject to direct notice of cancellation for nonpayment.

Why do I have a fee and how can I avoid it?

We charge installment fees only. If your invoice has an installment fee, you will need to pay your premium in full to avoid it.

Who do I contact if I have further questions?

Our friendly billing services representatives are here to help! Call us at 1-866-216-8009, Monday – Friday 7:30 a.m. to 7:00 p.m. CT.

Automatic payment questions

Is my policy eligible for recurring automatic payments?

All direct bill policies are currently eligible for recurring automatic payments.

When can I enroll in the automatic payments program?

If your policy is eligible for our automatic payments program, you may enroll at any time.

Are there fees associated with participating in the automatic payments program?

There are no fees associated with the automatic payments program.

What information do I need to enroll in the automatic payments program?

To enroll in the automatic payments program, you will need your Customer Reference ID found on your invoice, billing zip code and payment information.

How do I enroll my policy in automatic payments?

Policyholders can enroll in the automatic payments program by following these steps:

Go to "Billing & Payments" on www.rlicorp.com/payments
Select "Pay Online"
Select "Register Now"
Complete the mandatory fields to create your unique customer account. Passwords must meet the following requirements:
- must be at least 10 characters in length
- must contain at least one number and 1 alpha
- only alphanumeric and special characters are allowed
For enhanced security, do not use proper names, words commonly found in the dictionary or repeating sequences of numbers.
Once your profile is created, add your Customer Reference ID and zip code to pull in your billing information (this is under the accounts section). Note: You can add an account for each Customer Reference ID.
Select "AutoPay"
Select "Add New"
Enter your payment information in the pop up box
Click "Add" then "Continue"
Agree to terms/conditions by clicking "Create AutoPay"

Will I be notified of each installment withdrawal?

After your enrollment is processed, you will receive a summary of your AutoPay schedule. You will receive an email confirmation after each successful installment withdrawal.

Can I change the dates of my withdrawals?

Your withdrawl will be on the due date of your invoice. If you need to change your due date, you must call us at 1-866-216-8009.

How will earned premium be withdrawn in the event my policy term is expired or cancelled?

Earned premium generated on an expired or cancelled policy term will be automatically withdrawn on your invoice due date. An invoice will be mailed prior to withdraw.

What if my payment is returned due to insufficient funds?

If your payment is returned due to insufficient funds, you must replace the returned payment prior to the next scheduled withdrawal. Failure to replace the payment could result in your policy(ies) being cancelled.

How will my audit premium be withdrawn once my audit is completed?

Audit premium generated on auditable policies will be automatically withdrawn on your invoice due date. An invoice will be mailed prior to withdrawal.

How do I update my payment information?

To update your payment information, please go to Billing & Payments and log into the Customer Portal. Once you have logged in, click “My Wallet”. On this page you can edit, remove or add payment methods.

How do I terminate my participation in the automatic payments program?

To terminate your participation in the automatic payments program, please go to Billing & Payments and log into the Customer Portal. On the Account screen, find the Customer Reference ID you wish to remove. Click on the AutoPay "yes" button. A confirmation box will pop up. Review the information and click the “Confirm”. The "yes" button will disappear from under AutoPay.

Can I setup AutoPay if I haven’t received an invoice yet?

As long as your policy has been entered in our billing system and you know your Customer Reference ID, AutoPay can be setup. Invoices are generated approximately 20 days prior to the due date.

Who do I contact if I have further questions?

Our friendly billing services representatives are here to help! Call us at 1-866-216-8009, Monday – Friday 7:30 a.m. to 7:00 p.m. CT.