RLI is a different kind of insurance company. Let us explain.
Our difference lies in our experience and approach to relationships.
We consistently go above and beyond for our customers, especially during challenging times, and use our deep expertise in the markets we serve to ask the right questions and craft the right coverage every single time.
We partner with a network of trusted insurance agents and brokers across the U.S. to offer customized and specialized coverage that meets our customers' specific needs.
RLI is a domestic, specialty insurance company that handles its own underwriting and claims. We focus on insuring specialized risks across diverse markets.
But that's not all that sets us apart. Our unique approach is supported by a smart, talented and ethical team of employee owners united around a single purpose: to protect people and organizations from life's uncertainties to help them explore, create, build and thrive.
Creating a different—and better—insurance experience takes diverse talent and a shared passion for going beyond the expected to give our customers the service and support they deserve.
Since 1965, RLI has embraced risks in underserved niche insurance markets. Our innovation journey began when founder Gerald D. Stephens established RLI as a contact lens insurance agency. Later, we expanded into commercial property and liability insurance and diversified our product portfolio. Today, RLI's entrepreneurial spirit and commitment to innovation continue to set us apart.
We care about our work and use our resources well. As owners, we take pride in the work we do and are invested in the long-term success of our company. We are good stewards of our resources.
We deliver exceptional products and service. Our purpose is to protect our customers from life’s uncertainties. We work to understand their needs and deliver differentiated solutions and support.
We strive for excellence and seek to continuously improve. Maintaining exceptional standards in our work drives us to continually raise the bar. We embrace change and learning opportunities that help us grow.
We are curious, creative and open-minded. Taking measured risks to evolve our business is critical for remaining competitive. We are bold and ambitious, but not reckless.
We build open and honest relationships with good communication. Openness, honesty and respect result in the best relationships because they lead to trust. We do the right thing every time.
