Billing FAQs
Where can I find my Customer Reference ID?
Your Customer Reference ID is located on the top right corner of your invoice.
What if I have a cancellation notice for nonpayment of premium?
Payment must be received by RLI no later than the date stated on the cancellation notice.
Why is my bill amount different than last month's invoice?
Some of the more common reasons your bill amount may be different include:
- Endorsement premium charge or credit
- Cancellation of policy
- Overpayment or underpayment of a previous invoice
- Audit charge or credit
Does my payment have to be received or postmarked by the due date?
Your payment must be received by the due date.
What credit cards does RLI accept?
We currently accept Visa, MasterCard, American Express, Discover and most major debit cards.
Can a partial payment be paid by credit card or electronic check?
Yes, but failing to pay the minimum on your invoice could subject you to direct notice of cancellation for nonpayment.
What will happen if my payment is returned as NSF (Insufficient Funds / Bounced Check)?
Payments not honored by the financial institution will not be redeposited. You could be subject to direct notice of cancellation for nonpayment.
Why do I have a fee and how can I avoid it?
We charge installment fees only. If your invoice has an installment fee, you will need to pay your premium in full to avoid it.
Who do I contact if I have further questions?
Our friendly billing services representatives are here to help! Call us at 1-866-216-8009, Monday – Friday 7:30 a.m. to 7:00 p.m., CST.
